Our latest news and ideas

LLMs like GPT recognize patterns from large datasets to mimic human reasoning but lack rule-based logic, relying instead on probabilistic predictions, which can lead to errors. Future AI may combine LLMs with symbolic reasoning to enhance accuracy and better mimic human understanding.

Discover how the Gambler’s Fallacy affects property management decisions, from emergency calls to handling operations. Learn strategies to mitigate biases and enhance efficiency in management practices.

Discover essential trades needed for managing property emergencies based on analysis of over 65,000 calls. From plumbers to lift engineers, understand the critical roles and contact us for comprehensive insights tailored to your out-of-hours needs.

Explore strategies for managing unprecedented service surges during major weather events. Learn how to optimise staffing, enhance response times, and ensure resilience in the face of intensified weather patterns.

Explore the harsh realities faced by customer service agents in property management. Discover firsthand accounts and challenges, highlighting the urgent need for industry-wide improvements in customer interactions.

Here’s a detailed comparison of property maintenance trends observed between the years 2021 and 2022, highlighting shifts in call volumes, geographic origins of calls, increased outbound communications, and the impact of rising costs amid inflationary pressures.

What resources are required to be fully prepared for your portfolio’s out of hours needs from a customer service POV?