The ‘always up’
property people

Providing 24/7 support for property managers, residents & contractors

Adi has landed !

Leveraging our 20+ years of expertise in handling maintenance issues. Adi is a white-label AI assistant that is incredibly easy to configure to your specific needs.
Our services

Comprehensive solutions

Adiuvo offers a 360-degree service for its customers, providing them with peace of mind and their tenants with exceptional service.

Out of hours emergency call handling

Around the clock support for your residents
and properties

24/7 Maintenance & warranty desks

Comprehensive maintenance service, covering all tasks with contractor management
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Contractor helpdesk

Beyond messaging, we triage maintenance calls and dispatch engineers as needed
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Estate agent services

Ensuring all possible vendors, buyers, landlords and tenants call enquiries are never missed
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Reception & overflow

Frontline calls managed and transferred, with scalable capacity
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Eager to know more?

Renovo

Our 24/7 contractor service

Out of hours emergency call handling

Around the clock support for your residents and properties

24/7 Maintenance & warranty desks

Comprehensive maintenance service, covering all tasks with contractor management
White arrow

Contractor helpdesk

Beyond messaging, we triage maintenance calls and dispatch engineers as needed
White arrow

Estate agent services

Ensuring all possible vendors, buyers, landlords and tenants call enquiries are never missed
White arrow

Reception & overflow

Frontline calls managed and transferred, with scalable capacity
White arrow

Eager to know more?

Renovo

Our 24/7 contractor service
Testimonials

What our clients say

Hamways logo

" We are long-standing customers of Adiuvo, who cover our extensive residential portfolio across the UK. Their valuable service allows our teams to enjoy their time off without fear of emergency calls. Over the years, Adiuvo has resolved countless emergencies, from roofs blowing off to boiler outages (on Christmas day!) with minimal fuss and maximum success. Their team are always polite, friendly, on the ball and an absolute pleasure to work with. "

Edd

Director

HML logo

" Since partnering with Adiuvo in 2019, our shared commitment to innovation has been highly successful. Integrating with our Dwellant platform has improved service efficiency and capabilities, ensuring exceptional client experiences. We have a 24/7 autonomous assistant for emergencies, and immediate action is taken to repair high-risk equipment, keeping residents safe and informed. HML vetted contractors are frequently deployed, avoiding costly call-out charges. "

Louise

Head of property management Support Services

Strettons black logo

" Strettons moved our property management out of hours service to Adiuvo a year ago to provide a call out service to all managed properties across our portfolio. Since moving to Adiuvo we have received a great service. Adiuvo calls are answered effectively and any issues are dealt with promptly. Adiuvo gives us, our tenants, and clients a sense of security when it comes to out of hours call outs. "

Sarah

Contracts Manager

JCF Property Management "Your property, our profession" logo

" We have been absolutely delighted with Adiuvo. Not only do they provide a great customer service by responding quickly and with excellent leasehold knowledge, but they keep us fully updated and usually solve any problems before the property manager has even started their day. I would be lost without Adiuvo and highly recommend their excellent service. "

Howard

Director, Head of Property Management

Why Adiuvo is number 1 in its category

Forging Lasting Client Relationships

Adiuvo has the authority and ability to act as an integral part of a client's brand and reputation. Clients trust us with significant decision-making capabilities, such as managing service charges and landlord expenditures, along with ensuring the safety of their residents and assets. Our service is built on giving property managers peace of mind and a better work/life balance.

Founded by Ex-Property Managers

Adiuvo founded by Colin and Julianne in 2007, two London property managers to offer a service that had been severely lacking; a professional and knowledgeable office based emergency out of hours’ response for Property Managers.

Forward-Thinking and Service-Driven

Our mission is to be our client's foremost Property Services Partner, originally solely via our Out of Hours response and now including multiple technology and outsourcing options as we continually explore improvements and innovation.

Focused Solely on the Property Sector

Our specialised service distinguishes itself from any other available on the market by the use of experienced and qualified property staff including IRPM Property Managers and people from all facets of the industry in conjunction with customer service experts.
Latest posts

The latest news and ideas

Interviews, tips, guides, industry best practices, and news.

Unreasonable AI - The Difference Between Large Language Models (LLMs) and Human Reasoning

LLMs like GPT recognize patterns from large datasets to mimic human reasoning but lack rule-based logic, relying instead on probabilistic predictions, which can lead to errors. Future AI may combine LLMs with symbolic reasoning to enhance accuracy and better mimic human understanding.

Know Your Numbers: Property Insights

What resources are required to be fully prepared for your portfolio’s out of hours needs from a customer service POV?

2021 vs. 2022: Trends in Property Maintenance

Here’s a detailed comparison of property maintenance trends observed between the years 2021 and 2022, highlighting shifts in call volumes, geographic origins of calls, increased outbound communications, and the impact of rising costs amid inflationary pressures.

How to Deal with Major Events: Lessons from Recent Storms

Explore strategies for managing unprecedented service surges during major weather events. Learn how to optimise staffing, enhance response times, and ensure resilience in the face of intensified weather patterns.

Customer Service Agent Abuse: Unveiling Challenges and Realities

Explore the harsh realities faced by customer service agents in property management. Discover firsthand accounts and challenges, highlighting the urgent need for industry-wide improvements in customer interactions.

Contractor Requirements: Essential Trades for Property Management

Discover essential trades needed for managing property emergencies based on analysis of over 65,000 calls. From plumbers to lift engineers, understand the critical roles and contact us for comprehensive insights tailored to your out-of-hours needs.

See how our award-winning services can transform your operations