Understanding Property Management Statistics: Insights and Averages
To comprehend the intricacies of property management, it’s crucial to delve into the statistics and averages derived from over 15 years of comprehensive data collection. These figures provide a foundational understanding, highlighting both yearly averages and seasonal variations that impact various property portfolios (including blocks, lettings, and build-to-rent).
Insights into Service Requests and Call Volumes
One of the pivotal questions in property management revolves around the frequency of service requests and emergency calls. On average, expect approximately 12% of your portfolio to generate out-of-hours calls annually, translating to about 10 calls per month for every 1000 units.
Seasonal Variations and Call Patterns
Seasonal fluctuations significantly influence call volumes, ranging from 7.5 calls per month in summer to 12.5 in winter. Understanding these variations helps in anticipating workload peaks and planning resources accordingly.
Handling Service Requests: Call Volume and Response Times
Each service request typically involves an average of 8 calls, encompassing initial inquiries, contractor instructions, resident updates, and follow-ups. This dynamic process ensures thorough resolution and client satisfaction.
Peak Call Times: Analyzing Inbound Traffic
Statistically, weekdays from 5 pm to midnight account for 35% of total inbound calls, with weekends from 9 am to 5 pm contributing another 37%. These insights pinpoint prime periods for proactive management and swift response.
Common Issues Faced: Top Call Categories
Notably, the majority of calls revolve around common issues such as leaks (16.5%), alarms and AOVs (8%), lifts (5%), communal access (5%), and boilers (6%). These statistics underscore the importance of preparedness and efficient issue resolution protocols.
Access Detailed Insights and Costs
For a comprehensive breakdown of averages, peak times, issue types, and associated costs, please contact us. We provide detailed information tailored to your property management needs.
