Less Calls and Tickets in 2022
Despite an increase in the number of units, 2022 saw a decrease in calls and tickets. This improvement is attributed to enhanced service delivery by agents.
Shift in Call Origin: More Calls Outside London
There was a slight increase in the percentage of calls originating from outside London, reflecting the growth of Private Rented Sector (PRS) schemes beyond the capital.
Increase in Outbound Calls
The year 2022 witnessed a significant rise in outbound calls. This was partly due to increased difficulty in contacting contractors and efforts to keep residents better informed, which necessitated more proactive communication.
Rising Costs: Impact of Inflation
Costs saw an uptick in 2022, influenced by inflationary pressures affecting maintenance operations.
Conclusion
These insights highlight key shifts in property maintenance trends from 2021 to 2022, emphasizing improvements in service delivery, changing call dynamics, and the financial implications of inflation on property management operations.
