Our Services
Exceptional, 24/7 property
management solutions
Our solutions ensure seamless operations, 24/7 support, and unmatched customer satisfaction. Discover how our expertise can bring peace of mind and elevate the experience for both you and your tenants.
Our key service
Out of hours emergency call handling
Adiuvo “always-up service” means through us, you can provide 24/7 support to your residents, no matter the day or time of night!
Efficient call management
Our team will handle all out-of-hours calls and determine the necessary actions. Whether it’s referring a non-emergency issue back to your main office or instructing your preferred contractor, we ensure that your residents receive the assistance they need promptly and efficiently.
Comprehensive emergency solutions
In cases where your contractors are non-responsive, with your agreement, we can provide our own contractors via our sister company, Renovo. Our processes are guided by agreed procedures and scripts, meticulously developed over 15 years of handling emergencies.
Experience & expertise
Having a qualified and expert team means we understand the sector's unique challenges. Whether it’s overseeing issues for Managing Agents or Lettings Managers, our experience with now over 960,000 emergencies ensures that Adiuvo handles every situation with care.
24/7 Maintenance &
warranty desks
A full outsourced service where all maintenance tasks, reactive and planned, are handled and progressed with a dedicated team, including instructing, managing and, with agreement, providing contractors where required. Full reporting including any images/videos & quotes are managed by our team ensuring the “life-cycle” of a ticket is being managed from initial report to completion of works, removing the time-consuming day to day admin tasks from your Team.
Contractor helpdesk
Much more than just a messaging service; we can triage incoming maintenance calls if required whilst instructing on-call engineers. Once you onboard with us, all we need is your Engineer Rota – it’s that easy!
Reception & overflow
All incoming calls received and transferred to relevant person / dept where needed with the option to receive these calls via other channels if preferred. Additional facility for increased capacity when required for those unforeseen staff absences or major events.
Estate agent services
Missing possible sales / letting calls? Similar to our overflow but an ever-present facility for all incoming enquiries ensuring all possible vendors, buyers, landlords and tenants call enquiries are never missed.
Renovo - Our 24 hour contractor support
24/7 contractor service now providing not only out of hours engineers but in-hours too, covering all trades, all areas and postcodes all under one umbrella regardless of the size of job with a competitive rate card. All our Renovo contractors are fully compliant, qualified and vetted for relevant insurances, memberships and standards.
Struggling to find a balance?
Get your life back with our 24/7 support.
Contact us today to learn more!
Contact us today to learn more!
